Terms of Service

By creating an account or using the service, you (“Customer”) agree to these terms on behalf of the organisation you represent, and confirm you have authority to do so. “Service” means the Runledge SDKs, CLI, control plane, data plane and related documentation.

Runledge evaluates the rules you define and records approval decisions. Your integration must honor those decisions before executing provider calls.

• You own and author your invariant definitions and approval policies. Runledge does not modify them without your instruction.
• Execution remains your responsibility: stop on a blocked decision and wait for required approvals. Runledge does not prevent a caller from bypassing a decision or directly accessing a provider.
• You are responsible for policy correctness: Runledge is not liable for outcomes of actions that satisfy the invariants and approvals you configured.
• Versioned policy documents and proposal-bound approvals support review. Approval overrides bind the exact proposal and enabled rule snapshot; recorded external outcomes are supplied by your integration.

You will not use the Service to:

• execute actions on systems or accounts you are not authorised to access;
• violate sanctions, export controls, anti-money-laundering or other applicable laws;
• attempt to bypass enforcement, extract other customers’ data, or probe the Service’s security without written permission (see our responsible disclosure process);
• conduct fraud, send unsolicited bulk communications, or cause physical harm;
• resell the Service as a standalone product without an agreement with us.

We may suspend workloads that pose an imminent risk to the Service or third parties, with notice where practicable.

• Developer and Team: commercially reasonable efforts, no uptime credit.
• Growth: availability commitments apply only if specified in your signed order form.
• Enterprise: custom availability, support response and escalation terms are negotiated in your agreement.

If we miss a committed SLA, you receive service credits as set out in your order form. Credits are your sole remedy for availability shortfalls. Availability of customer-hosted deployments depends on infrastructure you operate; any support coverage must be specified in your agreement.

Runledge provides policy evaluation, approval workflows, action record deduplication and signed receipts. Provider credentials, execution, provider-side idempotency, durable workflow state and compensation remain your responsibility. Receipts attest to recorded identity and time, not the action body or independently verified external outcomes.

Our handling of Customer Data is described in our Privacy Policy and Data Processing Agreement, which form part of these terms. Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under this agreement.

Paid plans are billed monthly in advance; usage above included action volume is billed in arrears at the rates on your plan. Fees are non-refundable except as required by law or stated in your order form. We will give at least 30 days’ notice of price changes.

Except for breaches of confidentiality, your payment obligations, or a party’s indemnification obligations:

• neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue;
• each party’s total liability is limited to the fees paid or payable in the 12 months before the claim.

Runledge is not responsible for decisions made by your models or agents, or for the behaviour of third-party systems you connect, or for an integration that bypasses Runledge decisions. Enterprise agreements may set different caps.

Runledge will defend you against third-party claims that the Service infringes their intellectual property. You will defend Runledge against third-party claims arising from your Customer Data or your breach of the acceptable use terms.

Either party may terminate for material breach not cured within 30 days of notice. On termination, you may export your audit records and policies for 30 days, after which we delete Customer Data as described in the Privacy Policy.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. We may update these terms with 30 days’ notice; continued use after that date means you accept the update.